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Terms of Service

 

1. Introduction and Scope
Welcome to Cosyvero (hereinafter referred to as "I" or "us"). We operate this online store dedicated to providing high-quality living room sofas and bar furniture. By accessing or using our website and services, you agree to be bound by the terms described herein. These terms apply to all users of the site, including browsers, vendors, customers, and contributors of content. Please read these terms carefully before accessing or using our website.

2. User Accounts and Website Responsibility
To access certain features of our online store, you may be required to create an account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect any fraudulent activity or violation of these terms.

3. Product, Stock, and Price Information
We strive to display the colors and images of our living room sofas and bar furniture as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

4. Orders and Payment
By placing an order with us, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We require full payment before the dispatch of goods. We accept major credit cards and other payment methods as indicated on the website.

5. Shipping Policy

  • Delivery Scope: We currently only support delivery within Australia. We do not ship to other countries.

  • Shipping Costs: We offer free shipping on orders totaling AUD 100 or more. For orders totaling less than AUD 100, a flat shipping fee of AUD 10.99 will be charged.

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Shipping Duration: Delivery times typically fluctuate between 7 to 15 business days.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For more detailed information regarding transit times, coverage areas, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation

  • Cancellation Conditions: Orders may be cancelled directly if the request is made within 48 hours of placing the order and the items have not yet been shipped. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, it cannot be cancelled. In such cases, please wait for the logistics delivery to be completed and then contact us to arrange a return and refund.

  • Refunds: Refunds will be processed back to the same payment method you used for the purchase.

  • Arrival Time: Once the cancellation meets the conditions, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. Regarding arrival time: depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

  • More Details: For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We offer an exchange period of 45 days from the date of receipt. This applies if the item is defective, damaged, or incorrect.

  • Measures to be Taken by User: To initiate a return or exchange, please contact us via email with your order number and photographic evidence of the issue.

  • Return and Exchange Process: Upon receiving your request, we will review the details. If approved, we will provide you with a return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  • Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

  • Arrival Time: After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for processing.

  • More Details: For more detailed information on returns and refunds, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. Please refer to our Privacy Policy Page for details on how we collect, use, and disclose your data in accordance with applicable privacy laws.

9. Disputes and Applicable Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. Any disputes arising out of or in connection with the use of our website or services shall be subject to the exclusive jurisdiction of the courts within Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of us or our content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice.

14. Force Majeure
We shall not be held responsible for any delay or failure to perform our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control. This includes, but is not limited to, acts of God, war, flood, fire, labor disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions, and any other similar events.

15. Contact Information
Questions about the Service Policy should be sent to us at:
Address: 15203 THREE SPRINGS TRL, GREENVILLE, SC 29615-6775, US
Phone: +1 (917) 703-3020
Email: customer@cosyvero.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)