Payment Methods
At Cosyvero (hereinafter referred to as "we"), we are committed to providing a secure and transparent payment experience for our customers purchasing living room sofas and bar furniture. This policy outlines our payment procedures and data protection measures.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. The process is designed to be straightforward and secure for all online transactions.
Process Initiation
Upon selecting your desired furniture items in our online store, you will proceed to the checkout page. Here, you will be required to input your credit card details, including the card number, expiration date, and security code (CVV). Please ensure that the billing address entered matches the address associated with your credit card to avoid processing delays.
Payment Confirmation
Once you submit your payment information, the transaction will be processed immediately. You will receive an on-screen confirmation upon successful authorization. Subsequently, an email confirming your order and payment details will be sent to the email address you provided. If the transaction is declined, please check with your issuing bank or try a different card.
Security and Data Protection
We prioritize the safety of your financial information and adhere to strict security standards.
Credit Card Security
All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) technology to encrypt your data during transmission. We do not store your complete credit card information on our servers. Your payment data is handled securely to prevent unauthorized access.
Our Privacy Policy
We respect your privacy. The personal and financial information collected during the payment process is used solely for the purpose of processing your order and preventing fraud. We handle your data in accordance with the Australian Privacy Principles. We do not share your payment details with unauthorized individuals or entities.
Dispute Resolution
We aim to resolve any billing or payment issues amicably and efficiently.
Resolution Services
If you identify a discrepancy or an unrecognized charge on your statement regarding a purchase from us, please contact our customer service team immediately. We will investigate the matter and work towards a resolution, including issuing refunds or corrections where necessary, in compliance with Australian Consumer Law.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you may contact your credit card issuer to initiate a dispute or chargeback process. However, we encourage you to contact us first so we can rectify the situation swiftly.
Communication and Support
We believe in keeping open lines of communication regarding your financial transactions with us.
Information Updates
We will keep you informed about the status of your payment. If there are any issues processing your card after the initial order placement, we will notify you via the email address provided to arrange an alternative payment method or correct the details.
Transaction Currency and Taxes
All prices listed on our online store are final. Transactions will be processed in the currency displayed at checkout. Where applicable under Australian law, prices are inclusive of Goods and Services Tax (GST). Please verify the total amount before finalizing your payment.
Order Verification
To ensure the security of our customers and prevent fraud, we reserve the right to verify payment details before dispatching any furniture. If our security systems flag a transaction as unusual, we may contact you to confirm the validity of the purchase before capturing the payment.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 15203 THREE SPRINGS TRL, GREENVILLE, SC 29615-6775, US
Phone: +1 (917) 703-3020
Email: customer@cosyvero.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)