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Shopping Guide

 

Welcome to Cosyvero (hereinafter referred to as "we" or "us"). We are dedicated to providing high-quality living room sofas and bar furniture through our online store. To ensure a smooth shopping experience, please review the following guide.

Preparation and Selection

Before purchasing, we recommend that you carefully measure your living room or bar area to ensure the furniture fits perfectly. Please refer to the detailed dimensions provided on our product pages.

  • Measurements: Ensure that the dimensions of the sofa or bar furniture fit your space and that there is sufficient clearance for entryways and doors during delivery.

  • Color and Material: We provide high-resolution images to represent our products accurately. Please review the material descriptions and color options carefully to match your interior décor.

  • Product Details: Read the specifications for each item, including assembly requirements and care instructions.

Shopping Cart and Order Confirmation

Once you have selected your desired items, proceed to the shopping cart.

  • Review Items: Check your cart to ensure the models, colors, and quantities are correct.

  • Shipping Information: Please ensure your shipping address, contact name, and phone number are accurate and complete. We rely on this information to deliver your order successfully.

  • Order Review: Before final confirmation, review the total amount. By placing an order, you agree to our terms of service and shipping policies.

Payment Methods

We provide a secure payment environment for all transactions.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Security: Your payment information is processed securely. We do not store full credit card details on our servers, ensuring your financial data remains private.

  • Currency: All transactions are processed in the currency displayed at checkout.

Shipping and Delivery

  • Processing: Once your payment is verified, we will begin processing your order immediately.

  • Tracking: You will receive a confirmation email with tracking information once your order has been dispatched.

  • Delivery: We work with reputable carriers to ensure your furniture arrives safely. Please ensure someone is available to receive the package at the provided address.

Returns and Inspection

  • Inspection: Upon delivery, please inspect the packaging and the product immediately.

  • Issue Resolution: If you find any issues with the product upon receipt, please retain all original packaging and contact us immediately so we can assist you.

  • Return Policy: We aim to ensure satisfaction. If you wish to return an item, please refer to our Return Policy page for detailed instructions on eligibility and timelines.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information.

  • Data Use: The personal information you provide (such as name, address, and email) is used solely for processing your order and improving your experience with us.

  • No Sharing: We do not sell or share your personal data with unauthorized parties.

Contact Us

If you have any questions regarding your order or our products, please contact us using the information below:

Address: 15203 THREE SPRINGS TRL, GREENVILLE, SC 29615-6775, US
Phone: +1 (917) 703-3020
Email: customer@cosyvero.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)