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Shipping policy

 

Welcome to Cosyvero (hereinafter referred to as "we" or "us"). We are dedicated to providing you with the best furniture delivery experience for your living room sofas and bar furniture. This policy outlines our shipping procedures and terms. By placing an order with us, you agree to the terms below.

Delivery Scope
We currently ship to addresses within Australia only. At this time, we do not support shipping to countries other than Australia.

Shipping Fees

  • Free Shipping: Orders totaling AUD 100.00 or more are eligible for free standard shipping.

  • Standard Shipping Fee: For orders totaling less than AUD 100.00, a flat shipping fee of AUD 10.99 will apply.

Taxes
All applicable taxes and related fees are already included in the product price displayed on our website. You will not be required to pay any extra tax charges upon delivery or checkout.

Order Cut-off Time
Our order cut-off time is 6:00 PM (18:00) based on Australian Eastern Standard Time/Australian Eastern Daylight Time (Australia/Sydney, AEST/AEDT).

  • Orders placed before 6:00 PM on a business day will begin processing that same day.

  • Orders placed after 6:00 PM will be processed starting on the next business day.

  • Orders placed on weekends or public holidays will begin processing on the following business day.

Handling Time
Please allow 1-3 business days for us to process and prepare your order for shipment. We work diligently to ensure your furniture is packed safely.

Transit Time
Once your order has been shipped, the estimated transit time for delivery to your address is 7-15 business days. Please note that transit times may vary slightly depending on your specific location within Australia.

Logistics Carriers
To ensure your furniture arrives safely, we partner with reputable carriers including, but not limited to:

  • Australia Post

  • StarTrack

  • Sendle

  • Allied Express

Order Tracking
After your order has been placed, you will receive an email confirmation containing your order number, payment details, and carrier information. Once the item ships, you can track your shipment status by visiting the "Order Tracking" page on our website. Simply enter your email address or phone number along with your order number to view real-time updates.

Liability Disclaimer

  • Product Damage or Loss: We assume responsibility for the product during transit. If your item arrives damaged or is lost in transit, please contact us immediately so we can resolve the issue.

  • Modifications and Cancellations: If you need to modify or cancel an order, please contact us before the item is shipped. Once the order has been handed over to the carrier, we may not be able to intercept or modify the shipment.

  • Delivery Address Responsibility: Please ensure your shipping address is correct at checkout. We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Signing Instructions
Upon delivery, please inspect the packaging before signing for the receipt. Since we sell large items like sofas and bar furniture, please ensure the outer packaging is intact. If you notice significant damage to the packaging, please note this with the carrier or refuse the package and contact us immediately.

Unforeseen Delays
While we strive to meet the estimated delivery times, external factors such as severe weather conditions, natural disasters, or transportation strikes may cause delays. In such events, we will do our best to keep you informed of the status of your delivery.

Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us via the details below:

Address: 15203 THREE SPRINGS TRL, GREENVILLE, SC 29615-6775, US
Phone: +1 (917) 703-3020
Email: customer@cosyvero.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)