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Privacy Policy

 

Thank you for visiting the online store of Cosyvero (hereinafter referred to as "we" or "us"). We are dedicated to providing high-quality living room sofas and bar furniture while respecting and protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Scope of Policy
This policy applies to all users who visit our website, browse our catalogue of living room sofas and bar furniture, or place orders through our online store. It governs the handling of personal data for all transactions and interactions that occur strictly within our online environment.

2. Information Collection Technologies
We use Cookies and similar tracking technologies to collect certain information about your device and your interaction with our store. This includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We use these technologies to:

  • Remember your preferences and settings.

  • Understand how you interact with the site to optimize the shopping experience.

  • Keep items in your shopping cart while you browse.
    By using our website, you acknowledge the use of these technical means to collect necessary browsing data.

3. Information Use and Sharing
We use the personal information we collect primarily to fulfill any orders placed through the site. This includes:

  • Processing your payment information.

  • Arranging for shipping and providing you with invoices and/or order confirmations.

  • Communicating with you regarding your purchase.

We share your personal information with trusted service providers to help us conduct our business and serve you, such as payment gateways and logistics partners necessary to deliver your furniture. We do not sell your personal data.

4. Data Storage and Cookies
Your data is stored securely on our servers. Regarding Cookies, you have full control. When you first visit our site, we request your consent to store Cookies. You can choose to disable Cookies through your browser settings, though this may affect the functionality of our website (e.g., the ability to use the shopping cart). We retain your personal information only for as long as is necessary for the purposes set out in this policy.

5. User Rights
You have specific rights regarding your personal information. These include:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction and Modification: You may request that we correct or update your information if it is inaccurate.

  • Deletion: You can request that we delete your personal data from our records.

  • Withdrawal of Rights: You have the right to withdraw your consent for data processing at any time.

To exercise these rights, please contact us through the contact information provided at the bottom of this policy.

6. Legal Basis for Data Processing
In accordance with applicable privacy laws and adhering to principles similar to the GDPR policy (General Data Protection Regulation), we process your personal information based on the following legal grounds:

Contract Performance
We process your data to fulfill the contract we have with you, specifically to process your orders, arrange delivery of your living room sofas or bar furniture, and provide the services you have purchased.

Explicit Consent
We rely on your explicit consent for specific uses, such as subscribing to our newsletters or receiving marketing communications regarding our latest furniture collections. You may withdraw this consent at any time.

Compliance with Legal Obligations
We process your personal information as necessary to comply with applicable laws and regulations, such as for tax reporting, accounting, and regulatory requirements.

Legitimate Interests
We process your data for our legitimate interests, which include improving our user interface, enhancing the customer experience, and detecting or preventing potential fraud or security issues.

7. Data Security
We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment information is encrypted using secure socket layer technology (SSL).

8. Changes to This Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Information
If you have questions, require more information, or would like to exercise your rights, please contact us using the details below:

Address: 15203 THREE SPRINGS TRL, GREENVILLE, SC 29615-6775, US
Phone: +1 (917) 703-3020
Email: customer@cosyvero.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)